FAQs
Where are your pieces made?
Each jewelry piece from our jewelry line is exclusively handcrafted and assembled in our jewelry studio in Bali, Indonesia.
Our designer sketches each design by hand. For pieces with gemstones in the design, the process starts by grouping the stones we have collected by their type, color, and size. After this process, our in-house team will then handpick each individual gemstone to find the best quality gemstones to be incorporated in a design before it is crafted. Once this process is complete, our in-house creators with their expert skill and experience will make the very first prototype. We test-run each of these prototypes to ensure they live up to our promise of comfort and wearability before a design becomes a part of our collection.
We believe in ethical sourcing. We purchase our stones through respected suppliers, who, like us, adhere to and enforce ethical sourcing.
Do you ship internationally?
Yes, we ship internationally with EMS International. For more details on our shipping policy, please visit our Shipping Page.
If your order of choice is in-stock, the order will be processed immediately and couriered to you. Indonesian domestic orders will arrive in 1-5 business days, international order will arrive in 3-10 business days. If your order has been delayed, please email us at info@pocketsongbirdjewelry.com and we will attend to you right away.
All our items are shipped in our signature box and couriered to you. If your item arrives faulty or damaged, please email us at info@pocketsongbirdjewelry.com and we will review the matter right away.
If you are not completely satisfied with your purchase, you can send it back to us for an exchange or store credit within 14 days of receipt. Please note that this only applies to in-stock items purchased. Sale items, made-to-order items, special items and custom jewelry are final sale and cannot be returned. All returned merchandise must be in its original condition. Pocket Songbird will not be able to issue any refunds or exchanges for lost packages. Please contact us at info@pocketsongbirdjewelry.com.
When your order is shipped, we will send you your tracking number as well as a link to the relevant shipping website to track your package.
We accept Visa, Mastercard, and JCB for local and international orders. We also accept bank transfers for local orders via Xendit payment gateway.
You can start a quick chat with us by clicking the live chat button on the bottom right-hand page or drop us an email at info@pocketsongbirdjewelry.com and we will get back to you right away.
Each jewelry piece from our jewelry line is exclusively handcrafted and assembled in our jewelry studio in Bali, Indonesia.
How are your pieces made?
Our designer sketches each design by hand. For pieces with gemstones in the design, the process starts by grouping the stones we have collected by their type, color, and size. After this process, our in-house team will then handpick each individual gemstone to find the best quality gemstones to be incorporated in a design before it is crafted. Once this process is complete, our in-house creators with their expert skill and experience will make the very first prototype. We test-run each of these prototypes to ensure they live up to our promise of comfort and wearability before a design becomes a part of our collection.
Are your gemstones ethically sourced?
We believe in ethical sourcing. We purchase our stones through respected suppliers, who, like us, adhere to and enforce ethical sourcing.
Can I do custom design?
We can help you do custom design with stones of your choice and different materials such as solid gold and sterling silver. You may email us at info@pocketsongbirdjewelry.com for custom design consultation.
Do you ship internationally? Yes, we ship internationally with EMS International. For more details on our shipping policy, please visit our Shipping Page.
When will my order arrive?
If your order of choice is in-stock, the order will be processed immediately and couriered to you. Indonesian domestic orders will arrive in 1-5 business days, international order will arrive in 3-10 business days. If your order has been delayed, please email us at info@pocketsongbirdjewelry.com and we will attend to you right away.
What if the item I received is damaged or faulty?
All our items are shipped in our signature box and couriered to you. If your item arrives faulty or damaged, please email us at info@pocketsongbirdjewelry.com and we will review the matter right away.
What is your returns policy?
If you are not completely satisfied with your purchase, you can send it back to us for an exchange or store credit within 14 days of receipt. Please note that this only applies to in-stock items purchased. Sale items, made-to-order items, special items and custom jewelry are final sale and cannot be returned. All returned merchandise must be in its original condition. Pocket Songbird will not be able to issue any refunds or exchanges for lost packages. Please contact us at info@pocketsongbirdjewelry.com.
How do I track my order?
When your order is shipped, we will send you your tracking number as well as a link to the relevant shipping website to track your package.
What payment methods do you accept?
We accept Visa, Mastercard, and JCB for local and international orders. We also accept bank transfers for local orders via Xendit payment gateway.
How do I contact you?
You can start a quick chat with us by clicking the live chat button on the bottom right-hand page or drop us an email at info@pocketsongbirdjewelry.com and we will get back to you right away.
