Shipping

Domestic Orders (Indonesia)

We offer free shipping for all orders within Indonesia.

All orders delivered within Indonesia will be sent with domestic shipping using JNE Courier Insured Services with tracking number (1-4 business days).

Once shipped, a tracking number will be emailed to you. Please remember a signature might be required upon delivery.

International Orders

International Express Shipping flat rate IDR 180,000 (approx. $12)

All international orders with a delivery address outside of Indonesia will be shipped with EMS International.

Upon shipment, a tracking number will be sent to the provided email address. Signature may be required upon delivery.

Please note, shipping will take 3-10 business days, not including any holds at customs.

Once shipped, a tracking number will be emailed to you. Please remember a signature might be required upon delivery.

International Taxes and Duties

Your order may be subject to searches and holds at customs depending on your delivery location. 

Pocket Songbird does not cover any tax or duty charges, nor will they be included in your purchase total. Please check with your local authorities to ascertain any applicable charges.

Returns & Exchanges

We accept unworn/unpersonalized returns & exchanges within 14 days after your package is delivered. You can fill in the form below to get in contact with us regarding this matter. For faster service please provide us with your order number and contact information.

POCKET SONGBIRD WAREHOUSE
Jl. Kemang Dalam III J7, Bangka, Jakarta Selatan 12730 Indonesia

Call/Whatsapp (during office hours):
+62 8 111 33 7742

Office Hours (WIB/GMT+7)
Monday - Saturday: 9 am - 8 pm
Sunday: 9 am - 6 pm