Shipping
Domestic Orders
All orders delivered within Indonesia will be sent with domestic shipping using JNE Courier Insured Services with tracking number (1-3 business days).
All domestic orders over Rp 1,000,000 include free shipping.
Domestic Shipping Rates
| Orders totalling under Rp 1,000,000 | Rp 25,000 (Flat rate) |
| Orders totalling over Rp 1,000,000 | FREE |
Once shipped, a tracking number will be emailed to you. Please remember a signature might be required upon delivery.
International Orders
All international orders with a delivery address outside of Indonesia, will be sent with EMS International.
Upon shipment, a tracking number will be sent to the provided email address. Signature may be required upon delivery.
Please note, shipping will take 3-10 business days, not including any holds at customs.
All domestic orders over Rp 3,000,000 include free shipping.
International Shipping Rates
| Orders totaling under Rp 3,000,000 | Rp 300,000 (Flat rate) |
| Orders totaling over Rp 3,000,000 | FREE |
Once shipped, a tracking number will be emailed to you. Please remember a signature might be required upon delivery.
International Taxes and Duties
Your order may be subject to searches and holds at customs depending on your delivery location.
Pocket Songbird does not cover any tax or duty charges, nor will they be included in your purchase total. Please check with your local authorities to ascertain any applicable charges.
Returns & Exchanges
We accept unworn/unpersonalized returns & exchanges within 14 days after your package is delivered. You can fill in the form below to get in contact with us regarding this matter. For faster service please provide us with your order number and contact information.
POCKET SONGBIRD JEWELRY SHOWROOM
100 Jalan Pantai Berawa, Tibubeneng, Badung, Bali 80361
Call/Whatsapp (during store hours):
+62 8 111 33 7742
Opening Hours (WIB)
Monday - Saturday: 9 am - 8 pm
Sunday: 9 am - 6 pm